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Frequently Asked Questions


How does Marinhelpers work?
The prospective employer provides the job description to Marinhelpers.com by phone or by filling out the job intake form on our website. Through the job intake form, we gather basic contact information and the job requirements (abilities, experience, time period) so we can match you with a worker to do the job. 

Once we have confirmed the availability of a worker from our database, a staff member will provide you with the worker's contact information and establish the meeting details.

How long is the process?
Our goal is to get back to you as soon as possible. If your request is received weekdays between 8 AM and 2 PM, please give us up to an hour to process it. If you haven't heard from us after that time, please give us a call! 

If your request is received outside business hours, we will process your request in the order it was received on the next business day and we will contact you as soon as possible. Please plan ahead if you would like workers to assist you on the weekend or first thing Monday morning.

What do I need to do if I am ready to hire a worker?
To hire a temporary worker, you may call (415) 721-7777 or fill out the job intake form by clicking here. If you want to leave a message, please speak slowly and clearly especially when leaving your return telephone number. You do not need to leave all of your job details in a message, we will get them when we call you back.

What are your hours? 
We are open Monday-Friday 8AM-2PM. If you need someone for after hours or on the weekend, we can help you arrange it, just call us in advance or fill out the job intake form by clicking here.

Who are the workers?
The individuals in our database are individuals seeking to provide a diverse range of services. They are men and women of diverse backgrounds, but they all have in common the desire to work. The workers come to Marinhelpers.com in search of additional job opportunities.

Do I need to report the wages I pay for tax purposes?
Under Federal Law, if you are hiring a temporary worker for residential employment only, the Internal Revenue Service does not require the reporting of wages up to $1,700.00 per person per year. [Department of the Treasury, Internal Revenue Services. Household Employer's Tax Guide, Publication 926]. Under California Law, if you are hiring a temporary worker for residential employment only, the Employment Development Division does not require the reporting of wages up to $750 per quarter per person or a total of $3,000 per person per year. There is no requirement to complete an I-9 form, for a sporadic or intermittent temporary worker, by a residential employer according to the Department of Homeland Security’s Employment Manual. You may hire more than one temporary worker at any one time or multiple workers in a quarter or a calendar year for residential employment.

Are your workers qualified?
We provide job matching as a community resource, but we are not an employment agency. We have not checked any prior employment references, background or worker-proclaimed experience.We have emphasized the need for the workers to be candid about their abilities.

How much does it cost to use this service?
There is no cost to either employers or job seekers for our job matching service. All wages paid by the employers go directly to the workers they hire. The wages are to be negotiated between the parties.

Can I request the same worker?
We encourage you to maintain the contact information for the worker you may wish to rehire. If you are happy with the services provided by a worker, please ask her/him for her/his contact information so you can reach her/him directly in the future. In case you forgot to do so, please provide us with the worker's name and the date the worker was matched with you and we will contact her/him for you.

What about the legal status of the worker?
Under federal law, residential employers are not be required to complete an I-9 (the worker's permission form to work in the U.S) if you hire someone for casual temporary work in a private home on a sporadic or irregular, or intermittent basis. (See U.S. Citizenship and Immigration Services, Hand Book for Employers, Rev04/03/09). We do not request or obtain any information for our database concerning a worker's legal status.

How much should I pay?
It is up to you and the individual(s) that you contact through Marinhelpers.com to decide the terms and conditions of employment. We suggest that the actual wage is determined prior to the work begins as part of the job match process.That way there is a clear understanding prior to starting the job. Employers are expected to pay the workers directly, immediately following the completion of the job and preferably on a daily basis. For more information about wages, please visit our Tips and Suggestions section.

What about transportation?
Although a few workers have cars trucks and/or bicycles, we recommend that you plan to meet the worker(s) in a public place of your choice convenient for both you and the worker(s) and then return them to the same location unless other arrangements are made directly with the worker. See more about this at our Tips and Suggestions section.

Am I liable if a worker is injured while working at my residence?
Yes, you may be liable. However, most homeowners or renters insurance policies will cover injuries that occur on the property up to a fixed coverage amount. Please check with your homeowner's or renter's insurance to determine the extent to which a temporary worker's injury may be covered. Worker’s compensation insurance, including the coverage in a homeowner's or renter's insurance policy may or may not apply. You may want to ask your insurance broker the following questions prior to contacting Marinhelpers.com so you can confirm your insurance protection.
a. Do I have a homeowner’s insurance policy (“HOI”)?
b. What kind of HOI do I have?
c. Does it include Comprehensive Personal Injury Insurance?
d. What is my personal injury coverage limit?
e. Does the HOI provide worker’s compensation and/ or total liability coverage?
f. Does my HOI worker"s compensation insurance cover a temporary worker that I have never hired previously.
g. Does my HOI worker"s compensation insurance cover a temporary worker previously hired?
h. What is the coverage limit on an HOI worker’s compensation insurance and/ or total liability coverage claim?
i. What would be the deductible when bringing a claim under any part of my HOI?

Can I request somebody who speaks some English?
For many of the workers, Spanish is their native language. Most speak some English; some speak English well or English is their first language. You may express a language level preference, but our priority is to match employers with the next-qualified worker. Language ability is generally one of the many factors considered. For more about language preference, please visit our Tips and Suggestions section.

Why are you asking for my feedback?
In order to provide the best service possible, we will contact you shortly after you have been matched with a worker(s) and ask you a few questions about your experience. We aim to continuously improve our matching services and the best way to get the information to meet employer needs is through regular feedback. If you have a good experience using MarinHelpers.com, please share it with your neighbors, family and friends or let us use your words to promote the service. To see testimonials of our users, click here.

What if I have a complaint?
Your opinion or concerns are very important to us and we will take them into account for improving our services. You can contact us by phone at (415) 721-7777 or by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . However, Marinhelpers.com is only an information resource. It is not an employment agency and it is not responsible for the actions of either employers or workers. We can provide dispute resolution references and information. It is a priority for Marinhelpers.com to avoid acting as the agent for either party as part of the match process including in the event a dispute should arise.
 
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